From discovery to launch, we handle every detail while keeping you involved at each step. Using professional AI platforms and tools, we build exactly what your business needs—no DIY frustration, no generic templates.
Clear milestones, constant communication, and an AI assistant that actually works for your business.
Most projects are completed within 4-6 weeks from contract signing. The exact timeline depends on:
We'll provide you with a detailed timeline in your custom quote and keep you updated throughout the project.
We start every project with an in-depth discovery session. This isn't a quick sales call—it's a strategic consultation where we dive deep into your business, your customers, and your goals.
During this phase, we'll discuss your target audience, common customer questions, pain points in your current support process, and what success looks like for your AI assistant. We'll also identify which systems and tools your AI assistant needs to integrate with—whether that's your CRM, helpdesk, e-commerce platform, or internal databases.
By the end of discovery, you'll have a clear roadmap and we'll have everything we need to build an AI assistant that truly serves your business.
Access to your team for the kickoff call, information about your current customer support process, and any existing documentation or FAQs.
Once we understand your business, we map out exactly how your AI assistant will work. This is where we design conversation flows, define functionality, and plan technical integrations.
We create detailed conversation trees showing how your AI assistant will handle different customer scenarios—from simple FAQs to complex multi-step processes. We'll define what actions your AI assistant can take (booking appointments, processing orders, creating support tickets) and plan integrations with your existing systems.
You'll see visual mockups of how the AI assistant will appear to customers, what information it collects, and how it hands off to your team when needed. By the end of this phase, everyone has a clear picture of exactly what we're building.
Review and feedback on conversation flows, approval of integration points with your systems, and examples of ideal customer interactions.
This is where your AI assistant comes to life. Using professional development platforms, we configure your custom solution with advanced AI capabilities and connect it to all the systems and tools you need.
We configure the AI training specific to your business—teaching it your product details, policies, and how to handle your unique customer scenarios. We set up and test all integrations with your CRM, helpdesk, e-commerce platform, or databases. We build your management interface so you can monitor conversations, update responses, and access key insights.
Throughout the build process, we keep you updated on progress and test everything thoroughly to ensure it works exactly as designed.
Access credentials for systems we're integrating with, your knowledge base content and FAQs, and availability for check-ins to review progress.
When your AI assistant is ready, we handle the launch process and make sure your team knows how to manage it effectively.
For Build & Handover clients, we provide complete documentation, transfer full ownership and access to the platforms we used to build your assistant, and train your team on managing everything. You get 30 days of support to ensure a smooth transition.
For Managed Service clients, we handle everything ongoing—platform management, updates, optimizations, and support. You get direct access to our team via Slack or email for any changes or updates you need.
Either way, we train your team on using the management interface, updating responses, and monitoring performance—ensuring you're confident and comfortable with your new AI assistant.
For Build & Handover: team availability for training and platform transfer. For Managed Service: approval to go live and your preferred communication channels for ongoing updates.