Terms of Service

1. Introduction

These Terms of Service ("Terms") are a legally binding agreement between you ("Client", "you") and MCGRAY SOLUTIONS LTD, trading as SprintSpeak ("SprintSpeak", "we", "us"), a company registered in England and Wales.

Our services are intended for business use — if you are acting as a consumer, additional statutory rights may apply and nothing in these Terms affects those rights.

We reserve the right to update these Terms at any time. Changes are effective upon posting to our website with an updated "Last Updated" date.

2. What We Do

SprintSpeak designs and builds websites for tradespeople and trade businesses. This includes custom website design, development, copywriting (where agreed), and ongoing management where specified in your quotation.

Every website we build is owned outright by the client. Following the build, we manage hosting on the client's behalf under the Website Care Plan as standard. Clients who prefer to manage their own hosting may request a direct handover instead. The terms for both are set out in Sections 3 and 4. The specific scope, deliverables, timeline, and pricing for your project are defined in the individual quotation provided to you, which forms part of the contract between you and SprintSpeak.

3. New Website Build

A one-time project. We design and build your website to the agreed specification and hand it over to you on final payment. You own it outright with no ongoing fees to SprintSpeak.

3.1 What You Receive at Handover

On final payment, you receive:

• The source code via GitHub repository transfer to your account, or as a download if you do not use GitHub
• The live deployment via Vercel project transfer to your account
• Full control of your domain (see Section 5)

Ongoing hosting and domain fees are your responsibility after handover.

3.2 Payment

Your payment schedule will be set out in your quotation. Typically this involves a 30% deposit to commence work and a 70% final payment on delivery. No work begins until the deposit is received. Payment of the deposit constitutes your acceptance of these Terms and the scope set out in your quotation.

3.3 Scope and Revisions

The project scope is set out in your quotation. You are entitled to reasonable refinements within that scope during the build — adjusting copy, tweaking layouts, changing colours, and fixing errors. Your quotation will specify the number of revision rounds included. Once those are exhausted, further changes may be quoted as additional work.

Requests that go beyond the original scope — additional pages, new features, significant redesigns, or functionality not in the quotation — will be assessed and quoted separately and may affect the delivery timeline.

3.4 Cancellation

You may cancel at any time by written notice. The initial deposit is non-refundable. Any milestone payments already made are non-refundable. You will receive all work completed to the point of cancellation and are responsible for any outstanding balance for work done.

If we determine we cannot deliver the project as specified, you will receive a full refund of all payments made and handover of any work completed to date.

4. Website Care Plan

Following the completion of the website build, SprintSpeak manages hosting on the client's behalf under the Website Care Plan. The service runs on a rolling monthly basis with no minimum term and continues until cancelled by either party in accordance with Section 4.5. Clients who prefer to manage their own hosting may request a direct handover instead — see Section 3.1.

4.1 What Is Included

The monthly fee covers:

• Hosting your website on our Vercel account and keeping it online and functional in the same state it was at project completion
• Up to one round of minor content edits per month — for example, updating text or swapping images — carried out within a reasonable timeframe

4.2 What Is Not Included

The following are outside the monthly fee and will be assessed and quoted separately:

• Structural or design changes
• New pages or sections
• New functionality or integrations
• Any work that materially alters how the site looks or operates

4.3 Third-Party Infrastructure

Your website runs on third-party infrastructure including Vercel and GitHub. These services are outside SprintSpeak's control. Planned or unplanned outages, pricing changes, or service interruptions by those providers do not constitute a failure of service by SprintSpeak and we are not liable for them.

4.4 Payment

Monthly fees are billed in advance at the start of each billing period. Payment is due within 7 days of invoice. If an invoice remains unpaid for more than 14 days, we reserve the right to suspend the service until payment is received.

4.5 Cancellation by You

You may cancel the Website Care Plan at any time by giving 30 days written notice. On receipt of proper notice:

• The service continues through the end of your current paid billing period
• We will transfer the GitHub repository and Vercel project to your accounts
• Your domain remains yours throughout — no transfer is required
• After handover, you are responsible for hosting, maintenance, and any associated third-party fees
• No handover fee is charged

4.6 Cancellation by SprintSpeak

We may cancel the Website Care Plan with 30 days written notice if payments are consistently unpaid, you breach these Terms, or we discontinue the service. On cancellation, we will complete the same handover process set out in Section 4.5.

5. Domains

5.1 Existing Domain

If you already have a domain, you will grant SprintSpeak access to your domain registrar account for the duration of the project. This access is used solely to connect your domain to your website. Access will be removed at project handover.

5.2 New Domain

If a new domain is required, SprintSpeak will register it in your name on your behalf. The domain will be transferred to your full control at project handover. Any registration or renewal fees will be set out in your quotation.

6. General Payment Terms

6.1 Pricing

All pricing is as specified in your individual quotation. Prices are in GBP (£) and exclude VAT unless stated otherwise. You are responsible for any applicable taxes in your jurisdiction.

6.2 Late Payments

Invoices unpaid beyond their due date may result in work being paused. We reserve the right to charge interest on late payments at 4% above the Bank of England base rate.

6.3 Payment Method

Payments are made via bank transfer. You will receive invoices by email containing our bank details and payment instructions. We do not accept card payments.

6.4 Termination for Breach

We may terminate immediately if invoices remain unpaid for more than 14 days, if there is abusive or threatening behaviour toward our team, or if you act in a way that makes delivery impossible. In these cases all outstanding amounts become immediately due and no refunds are provided.

7. Your Responsibilities

To keep the project moving, you agree to:

• Provide timely, accurate information and materials we request
• Review work and provide feedback within the timeframes we agree
• Ensure any content or images you supply are yours to use
• Designate one point of contact for project decisions
• Comply with all applicable laws in connection with the website and its content

If you are unresponsive for more than 14 days following a request, we may pause work. Projects paused for more than 60 days due to client inaction may be treated as cancelled under Section 3.4.

Delays caused by your failure to supply required materials — including logo, images, copy, or access credentials — do not affect the agreed fees or payment terms.

8. Ownership and Intellectual Property

8.1 Your Content

You retain ownership of all content, images, and materials you provide. You warrant that you have the rights to use anything you supply to us.

8.2 Your Website

Upon final payment, full ownership of the completed website passes to you. This includes the design, code, and any copy we have written for you as part of the agreed scope. For Website Care Plan clients, ownership of the website is yours throughout — SprintSpeak holds the hosting infrastructure on your behalf only.

8.3 Our Intellectual Property

We retain ownership of our general methodologies, frameworks, and tools. Ownership of deliverables only transfers to you upon receipt of final payment.

8.4 Images and Assets

Where possible, SprintSpeak uses royalty-free images or images supplied by you. If licensed stock images are agreed as part of the project scope, it is your responsibility to obtain and maintain the appropriate licence for ongoing use after handover.

8.5 Portfolio Usage

With your permission, we may feature your project in our portfolio and marketing materials. You may withdraw this permission at any time in writing, and we will remove the relevant content within 30 days.

9. Data Protection

We process personal data in accordance with UK GDPR and the Data Protection Act 2018. Our Privacy Policy provides full details. Data you provide is used solely to deliver the contracted services and is not sold or shared with third parties except as required to deliver those services.

10. Warranties and Limitations

10.1 What We Warrant

We will perform services with reasonable care and skill and make good faith efforts to meet the specification in your quotation.

10.2 What We Don't Warrant

We do not guarantee specific business outcomes such as enquiry volumes, search rankings, or revenue increases. Website performance in search engines depends on many factors outside our control.

10.3 Limitation of Liability

Our total liability for any claim shall not exceed the total amount paid by you for the project in question. We are not liable for indirect, consequential, or economic losses. Nothing in these Terms excludes liability for death or personal injury caused by our negligence, fraud, or any liability that cannot be excluded by law.

10.4 Force Majeure

We are not liable for any delay or failure to perform our obligations where that delay or failure results from circumstances beyond our reasonable control, including but not limited to infrastructure outages, natural disasters, government actions, or internet service failures.

11. Disputes

If a dispute arises, both parties agree to first attempt resolution by good faith negotiation. The party raising the dispute must notify the other in writing with specific details. If negotiation does not resolve the matter within 30 days, the parties will attempt mediation before pursuing legal action.

12. Governing Law

These Terms are governed by the laws of England and Wales. The courts of England and Wales have exclusive jurisdiction, except where mandatory consumer protection laws in your jurisdiction apply.

13. Contact

For any questions about these Terms:

MCGRAY SOLUTIONS LTD (trading as SprintSpeak)

Email: contact@sprintspeak.com

Company Number: 16838284

Registered Address: International House, 109-111 Fulham Palace Road, London, W6 8JA

Payment of your deposit confirms you have read and agree to these Terms and the scope set out in your quotation.